Monthly retainers with severity-based SLAs: security patches, version upgrades, 24/7 monitoring, bug fixes and evolutionary development. Your store stops depending on a single developer — and your team gets answers during US business hours.
Companies running Magento Open Source, Mage-OS or Adobe Commerce in production that need engineering continuity: stores whose original agency disappeared, in-house teams that lost their Magento specialist, or operations that simply need guaranteed response times with predictable monthly costs.
Severity-based: critical production issues (store down, checkout broken) get immediate response with defined resolution targets; high, medium and low severities have their own response windows. Exact SLA tiers depend on the retainer level — we put them in the contract, not in marketing copy.
Yes — that is the most common case. We start with a technical audit and a takeover process (access control, code versioning, environment documentation) before assuming SLA responsibility.
Yes, minor and major upgrades including PHP and dependency updates, with full staging validation, module compatibility checks and rollback plans. Upgrade work is scoped inside the retainer or as a fixed-price project depending on size.
US Central (CST/CDT) from Guadalajara, Mexico — your business hours if you are in the US. Critical monitoring and alerting runs 24/7.
A fixed monthly fee covering the SLA plus a bank of senior engineering hours. Unused hours policies, escalation paths and reporting cadence are defined in the contract. USD invoicing available.
Free assessment: we audit your store’s current state — patches, performance, risks — and quote a retainer that fits your operation.